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Frequently Asked Questions

Ask our AI assistant or browse the most common questions about DLM Property Management Group and the Official Service Provider Program.

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About DLM Property Management

How DLM Property Management Group and the Official Service Provider Program work.

Does paying the enrollment fee guarantee that I will receive jobs through the program?
Yes, paying the enrollment fee guarantees that you will be listed as a vendor and receive job opportunities. DLM provides a work assignment guarantee with a two-year guarantee of providers receiving work once assigned to a community. However, actual job assignments depend on the rollout and homeowner notifications in your area.
How do I get paid for jobs I receive through DLM Property Management?
You manage payment directly with the homeowner or client as you currently do in your business. DLM provides tools to assist but does not handle payments, pricing, or job costs between vendors and customers.
What types of services or jobs are available through the DLM Property Management program?
The program includes a wide range of home-service jobs such as plumbing, remodeling, window cleaning, electrical work, roofing, siding, deck building, garage door services, flooring, and more. If your service category is not listed, you can register as 'other' during enrollment.
Is DLM Property Management a legitimate company and how can I verify this?
Yes, DLM Property Management is a legitimate company headquartered in Wyoming and operating in multiple states. You can verify legitimacy by attending weekly vendor calls, reviewing the official website, monitoring their Facebook page, and checking Better Business Bureau information. Vendor calls often include transparency sessions and financial disclosures.
Which states does DLM Property Management operate in?
DLM operates in multiple states across the United States including Nevada, Arizona, Idaho, Washington, California, Oregon, Nebraska, Wyoming, New York, New Jersey, Massachusetts, Delaware, Pennsylvania, Connecticut, West Virginia, and others. Specific service areas can be confirmed during vendor calls or on the official website.
How does DLM Property Management handle job assignments and contracts with homeowners or HOAs?
DLM connects vendors with homeowners and HOAs but does not manage contracts or sign agreements on your behalf. Vendors handle contracts, pricing, and agreements directly with clients as they currently do in their business.
Does DLM Property Management sell leads or require providers to pay for jobs?
No, DLM Property Management does not sell leads or require providers to pay for jobs. The program facilitates connections between providers and residential homeowners without involving bidding, lead fees, or finder’s fees.
How does the DLM Property Management Official Service Provider Program work for businesses?
Businesses interested in joining should review the information on the official website and attend weekly vendor calls or webinars. Enrollment involves submitting the fee and completing the application. Once enrolled, providers can access opportunities to serve residential homeowners in various states. The program does not sell leads or require providers to pay for jobs.
What types of home services are included in the Official Service Provider Program?
The program includes a wide range of home services focused on residential properties. Services include inspections, repairs, maintenance, emergency support, plumbing, remodeling, roofing, siding, deck building, garage door services, flooring, cleaning, and more. Commercial work is generally not accepted.
How are jobs assigned to service providers in the DLM Property Management program?
Jobs are assigned without competing bids. Providers are connected directly to homeowners through the program. The program does not sell leads or require providers to compete for jobs through bidding. Job availability varies by location and service type.
How does DLM Property Management obtain contact information for potential vendors?
Contact information is obtained through legitimate business sources and outreach efforts. For specific questions about how your contact was acquired, you may inquire directly with the outreach management team during vendor calls or via official communication channels.
What areas or properties does DLM Property Management cover?
DLM operates in several states across the United States with headquarters in Wyoming. Specific coverage areas and properties can be reviewed on the official website or during vendor calls. The program focuses on residential properties and communities.
Does DLM handle payment transactions between service providers and customers?
No, DLM does not handle payments or set pricing for services. Service providers manage their own pricing and payment terms directly with customers. The enrollment fee is separate and only covers marketing and communication costs.
Are there guaranteed jobs or leads provided to service providers in the program?
Yes, the program guarantees jobs rather than selling leads. However, job availability varies by area and service type. Providers are encouraged to attend weekly vendor calls to learn about current opportunities and job volumes in their regions.
Is the Official Service Provider Program available in all locations?
The program services multiple states and regions across the United States. Businesses should check the official website or contact DLM Property Management Group to confirm if their service area is covered before applying. Job opportunities vary by location.
How does pricing and payment work between vendors and customers in the program?
Vendors set their own pricing and payment terms directly with their customers. DLM Property Management does not involve itself in pricing or payment arrangements unless specifically requested. The enrollment fee is separate and only covers program participation.
How do I find out which properties or areas are included in the program?
Information about the properties and locations served by the program is shared during vendor calls and on the website. Prospective vendors are encouraged to attend a call or review the recorded sessions at dlmpropertygroup.com/intro to learn more about the geographic scope and property details.

Registration & Setup

Joining the program and getting started.

How can I join or register as a vendor with DLM Property Management?
You can register by completing the enrollment process on the official website at dlmpropertygroup.com/apply. After registration, attending weekly vendor calls held every Friday at 1:00 PM Eastern Time is encouraged to learn more and ask questions. If your state or service category is not listed, select 'other' to apply.
Can I participate in the program if I am still completing my contractor licensing or do not have business insurance yet?
Yes, you can participate while completing your licensing process. It is recommended to attend the weekly vendor calls and review the website for detailed information about eligibility and requirements to ensure compliance.
How can businesses apply to join the DLM Property Management Group service provider program?
Businesses can apply online through the official website at dlmpropertygroup.com/apply. It is recommended to review vendor call recordings and attend weekly virtual webinars for detailed information and onboarding support.
How can I complete my registration or enrollment in the DLM Official Service Provider Program?
To complete your registration, you must submit the one-time enrollment fee of $120. After payment, you will be fully enrolled. Enrollment links and additional information are available on the official website. Attending weekly vendor calls is also recommended to understand the process and opportunities.
What types of home-service businesses can join the DLM Property Management Official Service Provider Program?
The program accepts a wide range of home-service businesses including cleaning companies, exterior service providers, plumbing, remodeling, electrical, and other homeowner service professionals. If your service is not specifically listed, there is an option to apply as 'other services.'

Fees & Payments

Pricing, payments, and financial details.

What is the enrollment fee to join the DLM Property Management Official Service Provider Program and what does it cover?
The enrollment fee is a one-time payment of $120, covering your membership until January 2028. This fee covers costs such as sending printed materials to homeowners, outreach efforts including mail, door-to-door, SMS, and HOA meetings to inform them about your participation. It is not a recurring fee and does not guarantee jobs or leads.
Is the DLM Property Management program a subscription or does it have recurring fees?
No, the program is not a subscription service. The enrollment fee is a one-time payment covering membership until January 2028, with no recurring charges or hidden fees. However, after rollout, some communities may require monthly fees ranging from $80 to $200 per month, so providers should assess opportunities carefully.
What if I am unable to pay the enrollment fee immediately?
There is no pressure to join immediately. You can review information and join the program when you are comfortable and able to pay the enrollment fee. Attending vendor calls and reviewing resources can help you decide when to enroll.

Communication & Scheduling

Working with homeowners and managing your schedule.

Are there weekly meetings or calls for vendors, and how do I participate?
Yes, DLM holds weekly virtual vendor calls every Friday at 1:00 PM Eastern Time. These calls provide updates, answer questions, and allow vendors to connect with staff and other businesses. You can register for these calls via the website and participate through Zoom. Recordings are available if you cannot attend live.
What if I cannot attend the live vendor calls?
If you cannot attend live calls, recorded vendor calls and webinars are available on the website for review. These recordings answer most common questions and provide important program information to keep you informed.
How does DLM Property Management communicate important updates and announcements to service providers?
DLM communicates important updates through scheduled live vendor calls, webinars, emails, and official website postings. Providers are encouraged to join these live Zoom calls and review recorded sessions to stay informed about program developments and announcements.
Are there regular informational or onboarding calls for new service providers?
Yes, DLM hosts weekly virtual vendor calls and webinars where new service providers are welcomed, questions are answered, and updates such as grant recipients are announced. Recordings of past calls are often available for those who cannot attend live sessions.
What communication channels are used for vendor support and information?
DLM hosts weekly vendor calls and webinars where providers can ask questions, receive updates, and learn about funding opportunities. Providers are encouraged to attend these sessions for the most current information and support. Additional communication includes emails and website postings.
How often are vendor webinars held and how can providers register?
Vendor webinars are held weekly on Fridays at 1:00 PM Eastern Time. Providers can register for upcoming webinars at dlmpropertygroup.com/events. Recorded sessions are also available for those unable to attend live.
What communication can vendors expect from DLM Property Management?
Vendors receive updates through scheduled webinars, vendor calls, emails, and messages regarding business funding opportunities, app demos, and program announcements. Participation in these communications helps vendors stay informed and engaged.

Technology & AI

Our AI-powered platform and tools.

Is there a mobile app to access my vendor account or manage jobs?
DLM is currently developing a mobile app called 'Uber for Services' to connect vendors with homeowners. Meanwhile, you can access your account and manage your profile through the website. If you experience login issues or problems receiving access codes, contact support for assistance.
Can businesses update their location or payment information in the provider portal?
If businesses experience issues updating their location or payment information in the portal, they should attend vendor calls for assistance and updates. The support team addresses portal issues during these sessions and can provide guidance.
How can I register for upcoming vendor calls or webinars?
You can register for upcoming vendor calls and webinars through the events page on the DLM Property Management website at dlmpropertygroup.com/events. Registration links and schedules are provided there for easy access.
Does DLM Property Management provide a technology platform or app for vendors?
Yes, DLM is rolling out an app called 'Uber for Services' that vendors will use to connect with homeowners. Preview access is sometimes offered to selected vendors to familiarize themselves with the platform. Currently, vendors can also manage profiles and applications via the website.
Can I join the vendor call without using Zoom or video conferencing software?
Yes, you can join the vendor call and listen in without using video. Instructions are provided during registration to accommodate different participation preferences.

Support & Training

Training, resources, and getting help.

What should I do if I have issues with my account, such as not receiving job offers or being unable to update my profile?
First, ensure you attend the weekly vendor calls where support and updates are provided. If problems persist, contact DLM support directly via text or email for assistance. Patience is advised as onboarding and homeowner notifications may take time to complete.
What should I do if I encounter issues with my enrollment status or payment?
If you experience issues such as incorrect enrollment status or payment discrepancies, contact DLM Property Management support promptly. They can resolve account issues such as duplicate profiles or payment status errors to enable you to proceed with applications or funding requests.
Can service providers speak one-on-one with someone before enrolling or paying the fee?
Yes, providers are encouraged to join the weekly vendor calls where they can speak directly with management and ask questions. One-on-one conversations can also be arranged through these calls to address specific concerns before enrollment.
What should a business do if they have questions or need support during the enrollment process?
Businesses should attend the weekly vendor calls or webinars where they can ask questions directly to the business relations team. The official website also provides resources and recorded vendor calls to help answer common questions. For further assistance, contact DLM support via official channels.
Who manages the vendor webinars and calls?
The webinars and vendor calls are typically led by the Operations Manager or Business Relations team members who provide program details, answer questions, and share important updates with service providers.
How can businesses get more information or have their questions answered about joining the program?
Businesses interested in joining or learning more about the program should attend the weekly vendor calls or watch the recorded webinars available on the DLM Property Management Group website. These sessions provide comprehensive information and answer common questions. Staff are also available to respond to inquiries following these calls.
What should I do if I did not receive the email or link to join a vendor call?
You should register again for the upcoming weekly call via the website events page at dlmpropertygroup.com/events. Registration is required to receive the meeting link and access details for vendor calls and webinars.
What should a business do if they have questions or concerns about the program or payments?
Businesses should attend vendor calls or webinars where most questions are addressed. If further assistance is needed, contacting DLM Property Management Group directly via their official communication channels is recommended to speak with a representative.

Growth & Opportunities

Expanding your business and new opportunities.

Are there business grants available through DLM Property Management?
Yes, DLM offers business grants to selected companies that apply. Information about grants is shared during vendor calls and on the official website. Attending the weekly calls increases your chances of learning about and receiving grants and funding opportunities.
Are there any scheduled live events where service providers can learn more about DLM Property Management and its programs?
Yes, DLM Property Management hosts weekly live webinars and vendor calls where they announce grant recipients, provide updates, and answer questions. Providers can register for these events at dlmpropertygroup.com/events and are encouraged to participate to gain the most current information.
How can businesses learn about funding opportunities related to the program?
DLM Property Management Group hosts special vendor calls and webinars that discuss business funding options, including announcements about grant programs. Providers are encouraged to attend these events to learn about financial support opportunities and new programs.

Still have questions?

Our team is happy to help.

Call 888-774-4497