Community Outreach Specialist

About the role

DLM Property Management is seeking motivated and people-focused Community Outreach Specialists to help launch new residential communities and to represent us in the neighborhood conversations already happening online.

This role combines two things we used to hire for separately. One half is onboarding: you serve as the bridge between DLM Property Management, homeowners, and local service businesses during the first several months of a community's launch. The other half is engagement: you take part in local discussions on Nextdoor, answer questions about home services, and introduce DLM when it is genuinely useful to the person asking.

Neither half is cold calling. In both cases you are talking to people who already live in the community or have already asked the question. The work is answering people, not interrupting them.

What you will do

Launching and onboarding a community

• Assist with the launch and onboarding of newly assigned communities
• Introduce homeowners to DLM Property Management and available community services
• Help homeowners understand and use the resources available to them
• Ensure homeowners are properly assigned and connected to participating local businesses and service professionals
• Communicate with residents throughout the onboarding process
• Follow up with homeowners who have not completed required onboarding steps
• Help businesses establish relationships with homeowners within the community
• Track community onboarding progress and identify residents who may need additional assistance
• Maintain accurate records of homeowner and community activity
• Work with DLM's Community Management team to resolve onboarding issues
• Help prepare the community for transition to ongoing management once the initial onboarding period is complete

Taking part on Nextdoor

• Monitor conversations happening on Nextdoor
• Engage with neighbors and respond to relevant posts
• Help residents looking for local home services and resources
• Introduce DLM Property Management when our services can help
• Build positive relationships within local communities
• Identify potential customers, businesses, and community opportunities
• Track engagement and opportunities generated through Nextdoor

How your hours split between the two depends on where your assigned community is in its launch. That is agreed with you rather than handed down.

What we are looking for

We are looking for individuals who are organized, dependable, comfortable communicating with people, and excited about helping build stronger connections between residents and local businesses.

You may be a great fit if you:

• Have strong communication and interpersonal skills
• Are comfortable speaking with homeowners and local businesses
• Enjoy talking and interacting with people online as well as on the phone
• Are comfortable using social media and community apps
• Understand how to take part in a conversation without sounding like an advertisement
• Are organized and able to manage multiple follow-ups
• Can work independently and take ownership of assigned responsibilities
• Are comfortable learning and using online platforms and technology
• Have strong customer service skills
• Are proactive and willing to solve problems
• Can professionally represent DLM Property Management within an assigned community

Experience in property management, community management, customer service, resident services, sales, account management, hospitality, or community outreach is helpful, but not required. Experience with Nextdoor is a plus and also not required: if you are comfortable holding a normal conversation online, the app itself takes about a day to learn.

How we work on Nextdoor

We want to be a good neighbor on Nextdoor, which is also the only way this works for longer than a month. So the standard is simple, and it is not negotiable.

You always say who you are. When you introduce DLM, you say that you work with DLM Property Management. Being helpful and being upfront are not in tension: a useful answer is still useful when people know where it came from.

Things this role never does:

• Pretend to be an unaffiliated neighbor recommending us
• Post reviews, ratings or recommendations for DLM or for a business on our platform
• Run more than one account, or post as anyone other than yourself
• Paste the same message into thread after thread
• Push our services at someone who did not ask and does not need them

We follow Nextdoor's rules for businesses, and we would rather miss an opportunity than get a community's back up. If a thread is not a fit, the right move is to leave it alone.

How the position is structured

This is a project-based Community Outreach Specialist position on a three month contract. It may be extended, depending on the size and needs of the assigned community and on how the work is going.

The objective is simple: successfully launch the community, onboard its homeowners, establish connections between residents and participating businesses, take part in the local conversations where those residents already are, and prepare the community for ongoing management.

Strong performers may also be considered for additional community assignments or future opportunities within DLM Property Management as the organization continues to expand.

Compensation

$20 to $25 per hour, depending on experience. Where you land in that range is agreed before you start, not after.

Schedule

Up to 10 hours a week. We are saying the ceiling out loud so nobody applies expecting full-time hours. If the work is there and you want more, you can ask, and additional hours may be available. We are not promising that, so take the job on the ten hours as written.

The hours are flexible and you pick when in the week you work them, within reason: neighborhood conversations move fastest in the evenings and at weekends, so some of your time should land there.

The work is remote. You need a reliable internet connection, a computer or a phone you are comfortable typing on, and the ability to work without somebody standing over you.

Your exact schedule, expected weekly hours, and which community you are assigned to are agreed during the interview process.

Why join DLM Property Management

DLM Property Management is building a new approach to community and property management that combines technology, local businesses, community engagement, and personalized support for homeowners.

Rather than stepping into an already established operation, you will help build the foundation. You will meet residents, establish relationships, connect homeowners with resources, and help turn a newly launched community into an active DLM-managed community.

For individuals interested in community management, property management, customer success, or community operations, this position provides hands-on experience helping launch and develop a community from the ground up.

DLM Property Management is an equal opportunity organization and encourages qualified candidates from a variety of professional backgrounds to apply.